Legal · WhatsApp Business Platform

Shipping & Delivery Policy

Effective Date: June 8, 2026 · Version 1.0 (Swich & PayFast PSO/PSP Compliant) · Custodian: Senarios

This policy describes the digital delivery model, activation timelines, and service level agreements (SLA) for Poocho AI's WhatsApp Business Platform.

1. Delivery Overview

Poocho AI is a Software-as-a-Service (SaaS) platform. We strictly deliver digital products, API software integrations, and conversational messaging services.

No physical items, packaging, or tangible shipments are associated with our platform. Therefore, no shipping rates, parcel tracking, physical customs, or transit delays apply to our services.

2. Workspace Provisioning Timeline

Upon checkout and payment confirmation via our integrated payment gateways (Swich or PayFast):

Your dedicated tenant database workspace is provisioned instantly (less than 2 minutes).
Your administrator credentials, activation link, and secure tenant workspace URL are delivered to your registered work email address.
If you do not receive the activation email within 10 minutes, please verify your spam filter or contact our support team.

3. API & WABA Activation Timelines

Activating third-party features and Meta WhatsApp Business Accounts (WABA) depends on Meta Developer API verification queues:

Embedded Meta Onboarding: WABA accounts connected via our embedded login are generally provisioned in 5–10 minutes.
Template Approvals: WhatsApp message templates are reviewed and approved automatically by Meta's AI filters, which normally takes between 2 minutes to 2 hours.
API Key Generation: Platform API keys are generated instantly in the Settings dashboard upon tenant activation.

4. Service Availability SLA

Our digital services are deployed across highly available clusters, offering:

99.5% Uptime SLA — standard commitment for Free Trial & Starter subscription plans.
99.9% Uptime SLA — standard commitment for Growth and Pro plans.
99.99% Uptime SLA — custom enterprise tier commitment with active server redundancies.

5. Onboarding & Activation Helpline

Poocho AI Customer Delivery Team
Email: hello@poochoai.com
Local Address: 353, A Block, Johar Town, Lahore, Pakistan
Helpline Support: +92 321 5557809