Replace your IVR with AI voice agents that understand Urdu, Arabic, and English naturally. Handle inbound calls 24/7, route intelligently, and give your agents real-time help. Built for Pakistan and MENA.
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Every scenario below runs through the same models deployed at PITB and Bank of Punjab. On the left: what the caller hears. On the right: what Poocho AI decides, extracts, and does, live.
Every feature is designed for the realities of banking, government, and telecom contact centres in Pakistan and MENA, not retrofitted from a Western SaaS tool.
Callers speak naturally in Urdu, Arabic, or English and the AI understands them. No press 1, no press 2. Intent is detected instantly and the caller gets help in seconds, not minutes navigating a menu tree.
Replaces IVRSpeech models trained specifically on Pakistani Urdu and Gulf Arabic, not on English data then adapted. Handles accents, code-switching, and the way people actually speak in Lahore, Karachi, Dubai, and Riyadh.
3 languagesCalls are routed based on intent, language, and customer segment, not just which queue has space. A Urdu-speaking loan customer goes to a bilingual agent with lending experience. Every time.
Smart routingDuring live calls, the AI listens and surfaces relevant answers, policy references, and suggested responses on the agent's screen. Agents resolve faster without putting customers on hold to look things up.
Live whisperProactive voice calls for payment reminders, appointment confirmations, fraud alerts, and service notifications. Delivered at scale with natural speech in the customer's preferred language, no human dialer needed.
Outbound AIEvery call is transcribed, tagged by intent, and scored for quality automatically. Supervisors get daily reports on resolution rates, escalation triggers, agent performance, and CSAT without listening to recordings manually.
Auto QAEvery enterprise AI decision eventually lands on a CFO's desk. Here is what Poocho AI delivers in terms the finance team will recognise.
Simple deployments go live in 48 hours. Complex enterprise integrations with full UAT typically take 4 to 6 weeks or more.
We map your top 20 call intents, current IVR flows, and escalation logic. Your team reviews and approves the AI conversation design before any code is written.
We connect to your existing telephony stack via SIP or WebRTC. Works with Asterisk, FreeSWITCH, Avaya, and Cisco UCM. No rip-and-replace required.
The AI runs on a subset of incoming calls alongside your existing setup. Your team monitors quality and gives feedback. Typical pilot period is two weeks.
AI goes live on all calls. Your operations team gets the dashboard, weekly performance reports, and a dedicated success manager for the first 90 days.
Every deployment starts from the intents, compliance rules and integrations of your industry, not from a generic bot.
Balance enquiries, card servicing, fraud alerts and collections, within SBP and SAMA guidelines.
Live at Bank of PunjabCitizen helplines, complaint registration and status tracking, in Urdu, Arabic and English.
300,000+ calls a month at PITBBalance and package queries, outage updates and SIM services at operator volume.
Operator scaleAppointment booking, reminders, report collection and routing for hospitals and labs.
Patient callsSee how Poocho AI handles your top 20 call intents in Urdu, Arabic, and English. We will show you a live demo configured to your industry in under 30 minutes.
Our team sets up your free trial for you · On-premise deployment available · SBP and SAMA aligned
