Return & Refund Policy
Effective Date: June 8, 2026 · Version 1.0 (Swich & PayFast PSO/PSP Compliant) · Custodian: Senarios
1. Policy Overview
Poocho AI provides digital subscription services and API platform access. Because our services are delivered instantly upon workspace activation, we operate a transparent cancellation and refund policy to ensure fairness and compliance with local PSP/PSO regulations.
Please read this policy carefully before registering or upgrading your workspace account.
2. Subscription Plan Refunds
2.1 Monthly Subscriptions
Monthly subscription plans (Starter, Growth, Pro, Enterprise) are billed in advance on a recurring monthly cycle. Monthly subscriptions are non-refundable. Upon cancellation, your workspace remains active with full access to features until the end of your current paid billing month. No prorated refunds will be issued for unused portions of the month.
2.2 Annual Subscriptions
Annual subscriptions are eligible for a prorated refund if requested in writing within 7 days of initial purchase or auto-renewal. Requests made after 7 days are non-refundable, and access will continue through the end of the annual period.
3. LLM Token Credits
Token credit packs purchased to extend conversational AI capabilities (e.g. for bot chat logs or transcription services) are subject to the following rules:
- Credits are eligible for a refund within 14 days of purchase, provided that no tokens from the purchased pack have been consumed.
- Packs that have been partially or fully consumed are strictly non-refundable.
- Meta conversation fees (which are billed directly according to Meta's regional rates) are completely non-refundable under all circumstances.
4. Chargebacks & Disputes
We encourage partners to contact our billing team directly to resolve any billing discrepancies. If a chargeback or payment dispute is initiated with a bank or payment gateway provider (e.g., Swich or PayFast), we reserve the right to temporarily suspend your workspace access and WABA API integrations pending resolution of the dispute.
5. Refund Processing Timelines
Once a refund is approved by our billing department, the funds will be credited back via the original payment method (bank account, card, or Raast wallet). Processing timelines generally take 7 to 10 business days depending on your financial institution and the payment provider networks.
6. Contact Billing Support
Poocho AI Billing & Finance Division
Email: hello@poochoai.com
Local Address: 353, A Block, Johar Town, Lahore, Pakistan
Helpline Support: +92 321 5557809