Cancellation Policy

Effective Date: June 8, 2026 · Version 1.0 (Swich & PayFast PSO/PSP Compliant) · Custodian: Senarios

1. Cancellation Overview

You may cancel your Poocho AI subscription at any time. Cancellation stops future billing on your account; it does not automatically delete your workspace data — see §5 below, or our Data Deletion Policy if you also want your data permanently removed.

This policy covers subscription plans (Starter, Growth, Pro, Enterprise) and LLM token credit packs. For the financial consequences of cancelling (what is and isn't refunded), see our Return & Refund Policy — this page focuses on the cancellation mechanics themselves.

2. How to Cancel

Subscription cancellations are handled by our billing team, not a self-serve toggle. To cancel:

• Email hello@poochoai.com from your registered workspace email with your cancellation request, or contact our helpline directly.
• Include your workspace/tenant name so we can verify the account.
• We confirm every cancellation request back to you by email once it's processed, along with the exact date your access ends.

3. Monthly Subscription Cancellations

Monthly plans (Starter, Growth, Pro, Enterprise) are billed in advance on a recurring monthly cycle. When you cancel, your workspace remains active with full feature access until the end of your current paid billing month — you are not cut off immediately. No further monthly charges are billed after that date, and no prorated refund is issued for the unused portion of the current month.

4. Annual Subscription Cancellations

Annual plans remain active through the end of the paid annual period once cancelled — access is not revoked early. If you cancel within 7 days of your initial purchase or auto-renewal charge, you may also be eligible for a prorated refund under our Refund Policy. Cancellations requested after that 7-day window stop future auto-renewal only; the current annual term is non-refundable.

5. Auto-Renewal & Data After Cancellation

5.1 Auto-Renewal

All subscription plans renew automatically at the end of each billing cycle (monthly or annual) unless cancelled before the renewal date, using the process in §2 above. There is no separate "auto-renewal off" switch — cancelling your subscription is how you stop future renewal charges.

5.2 Your Data After Cancellation

Cancelling your subscription stops billing; it does not by itself delete your workspace, conversation history, or contact records. Your data is retained under our standard retention schedule so you can reactivate later. If you want your data permanently erased, submit a separate request under our Data Deletion Policy — verified requests are purged from active production stores within 30 calendar days.

6. Cancellation Support

Poocho AI Billing Team
Email: hello@poochoai.com
Local Address: 353, A Block, Johar Town, Lahore, Pakistan
Helpline Support: +92 321 5557809