Insights on Enterprise AI
Ideas, research, and product updates from the team building voice AI for regulated industries across MENA and South Asia.
Call Center Automation Cost Savings in Pakistan: What Businesses Are Actually Achieving
Rupee depreciation, rising agent salaries, and customers who expect more — the economics of running a call center in Pakistan have never been tighter. Here's what businesses in banking, government, and enterprise operations are actually achieving with AI automation.
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Why Your Chatbot Doesn't Understand Urdu (And What To Do About It)
Most enterprise chatbots treat Urdu as a translation problem. It isn't — and that misunderstanding is exactly why they fail in production.
Coming soonThe Hidden Cost of IVR: What Contact Centres Are Leaving on the Table
IVR abandonment rates of 30–60% are treated as normal. They aren't. Here's what the data says about the revenue sitting in your hold queue.
Coming soonOn-Premise vs Cloud AI: A Decision Framework for Regulated Industries
For a bank in Saudi Arabia or a ministry in Pakistan, "just use the cloud" is not a compliant answer. How to think through the trade-offs.
Coming soonMultilingual AI in Banking: Lessons From Early Deployments
Six months and thousands of live calls later, here's what we learned deploying voice AI inside a tier-1 bank's contact centre.
Coming soonBuilding PDPA and GDPR Compliance Into Your AI Stack From Day One
Compliance retrofits are expensive. The teams getting it right treat data governance as architecture, not policy.
Coming soonVoice AI Benchmark: How Poocho AI Handles 10,000 Concurrent Calls
Scale testing results from our infrastructure team — latency, failure modes, and what we changed to hit our 99.9% uptime SLA.
Coming soon