Deployed in production.
Measured in outcomes.
Poocho AI runs inside real contact centres across banking and government in Pakistan. These are the deployments, the challenges we solved, and the numbers that resulted.
Bank of Punjab
47,000 inbound calls per month, with agents spending 60% of their time on routine enquiries — balance checks, mini-statements, loan status, branch locator. Average wait time exceeded 8 minutes during peak hours, and CSAT was declining.
Poocho AI voice agent deployed as the first layer of the contact centre — handling Urdu and English calls, authenticating callers via CNIC and PIN, and pulling live account data from the core banking system to resolve routine enquiries without agent involvement.
Read full case studyPITB Citizen
Contact Center
110,000+ citizen calls per month spanning 30+ government departments. Citizens calling in Urdu about driving licences, land records, utility bills, and police complaints were misrouted 40% of the time — forcing re-calls, extending queues, and eroding public trust.
Poocho AI deployed as the intelligent first-response layer — classifying citizen intent in natural Urdu, resolving high-frequency FAQs directly, and routing complex cases to the correct department with a structured case summary pre-populated for the receiving agent.
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