Official Meta Partner

WhatsApp AI for
every business

AI-powered conversations in Urdu, Arabic, and English. Automate support, account servicing, and transactional notifications across Pakistan and MENA. Where your customers already are.

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Live Demo

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Tap a quick action or type a message. See what the customer experiences on WhatsApp and what your team sees in the Poocho AI portal, in real time.

WHAT YOUR CUSTOMER SEES
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Poocho AI
online
Today
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WHAT YOUR TEAM SEES — THE REAL PORTAL, LIVE
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Demo User WA
Hi
now
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Demo User WHATSAPP
+92 300 0000000
TODAY
Hi
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✦ AI · Autopilot · voice
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✦ AI Autopilot active — replies are generated automatically

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Why WhatsApp?

The channel your customers check first, every time

Email open rates sit at 20%. WhatsApp hits 98%. Customers are already there. Poocho AI meets them on the channel they use daily, in Urdu, Arabic, and English, without adding headcount.

98%
Average open rate, five times higher than email for the same message
2 Billion+
Active users worldwide, including virtually every smartphone user in Pakistan
< 3 min
Average first-response time, down from hours with traditional support queues
What You Get

Run your entire business on WhatsApp,
no website required

Sell, support, notify, and follow up — all inside WhatsApp. Poocho AI automates every step in Urdu, Arabic, and English, so your team handles only the conversations that actually need them.

AI-Powered Customer Support

Customers get answers in Urdu, Arabic, or English around the clock. The AI resolves common queries instantly. For anything complex, a human agent steps in with the full conversation context already loaded.

24/7 AI support
Broadcast Campaigns That Convert

Send permission-based messages to opted-in customers with personalised content in their preferred language. Campaign analytics show open rates, reply rates, and conversions in one dashboard.

Up to 98% open rate
Lead Capture from Meta Ads

When a customer clicks your WhatsApp ad, the AI immediately qualifies them with a short conversation, captures their details, and pushes the lead into your CRM. No manual follow-up needed.

Auto-qualify
Transactional Notifications

Payment confirmations, order updates, policy renewals, and appointment reminders delivered the moment they happen. Customers can reply to act without calling your contact centre.

Instant delivery
COD Order Confirmation

Before your team dispatches a cash-on-delivery order, the AI sends a WhatsApp confirmation and waits for the customer to confirm. Reduces returns from fake or accidental orders before they cost you.

Pakistan-built
Shared Team Inbox and Escalation

All WhatsApp conversations are centralised in one agent dashboard. SLA timers, assignment rules, and priority tags ensure nothing falls through. The AI hands off cleanly with a full conversation summary.

Smart handoff
Use Cases

Every stage of the customer journey,
handled on WhatsApp

From the first product browse to the final refund — Poocho AI automates each touchpoint so your team focuses on the orders that actually need them.

Order Placement
  • Share product catalogs with images, prices, and variants using WhatsApp's native catalog feature
  • AI guides the customer through item selection, captures delivery address, and confirms payment method
  • Orders sync to your backend or CRM the moment the conversation ends, with zero manual entry
Delivery Tracking
  • Automated WhatsApp notifications trigger in real time at each shipping status change
  • Customers can reply with "track my order" at any point and get an instant, accurate update
  • Delays and failed delivery attempts are flagged proactively before the customer has to ask
COD Verification
  • AI sends a confirmation message to the customer before dispatch and waits for a reply
  • Unconfirmed or suspicious orders are held for review rather than shipped automatically
  • Confirmation data logs against each order so your ops team has a full audit trail
Returns and Refunds
  • Customer messages to return an order — AI collects order ID, reason, and photo evidence if required
  • Refund status and processing timelines are communicated automatically at each stage
  • Escalation to a human agent triggers only when the case requires manual intervention
How it works

Up and running in four steps

From signup to live WhatsApp AI assistant in under 20 minutes. No code, no integration team required.

1
Create your AI assistant

Set your assistant's name, language, tone, and knowledge base. Upload your FAQs, product info, or policy docs in minutes.

2
Go live on WhatsApp

Connect your WhatsApp Business number through the portal. One approval step, then your assistant is live and responding instantly.

3
AI handles every query

Your assistant answers questions, sends proactive alerts, and processes requests around the clock in Urdu, Arabic, and English.

4
Hand off to a human when needed

When a conversation needs a human touch, the assistant escalates seamlessly. Your agent joins the live thread with full context.

FAQ

Common questions

Most organisations go live within 20 minutes of signup. You connect your WhatsApp Business number through the portal, configure your assistant, and publish. The only variable is Meta's one-time number approval, which typically takes under 24 hours for pre-approved numbers.
Poocho AI supports Urdu, Arabic, and English out of the box. You configure which languages your assistant responds in, and whether it auto-detects the customer's language or defaults to one.
Yes. You define the trigger conditions: a specific keyword, a failed intent after two attempts, a sentiment threshold, or a manual customer request. When triggered, the assistant transfers the conversation to a live agent with full context preserved in the thread.
Poocho AI is already deployed at PITB Citizen Contact Center and Bank of Punjab. We operate within State Bank of Pakistan data guidelines. Enterprise deployments support on-premise or private cloud hosting for full data residency control.
Account balance checks, statement requests, transaction alerts, appointment booking, complaint registration, status tracking, and custom conversational flows. Complex or sensitive cases are escalated to a human agent automatically.
No. The portal is fully no-code. You configure your assistant's knowledge base, conversation flows, and escalation rules through a visual interface. API access is available for teams that want deeper integration.

Ready to put WhatsApp
to work?

Join banks, government departments, and enterprises across Pakistan and MENA already automating conversations with Poocho AI.

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