Our Solutions

Everything your contact centre needs, built into one AI platform.

Six capabilities — voice, chat, omnichannel, agent assist, outbound, and domain training — deployed on your infrastructure and tuned to your industry.

See case studies

AI Voice Automation

Handle your busiest inbound queues without adding headcount.

Poocho AI voice agents answer calls in Urdu, Arabic, and English — understanding natural speech, routing accurately, and resolving enquiries end-to-end without a live agent. Deployed on your infrastructure, call recordings never leave your servers.

Native Urdu, Arabic, and English speech recognition — no code-switching friction
Intent detection and dynamic routing across departments and IVR trees
Full containment for top enquiry types: balance, status, complaints, FAQs
On-premise or private-cloud deployment for regulated industries

Conversational AI & Messaging

Smart chat across every channel your customers already use.

WhatsApp, web widget, mobile app — Poocho AI maintains context across sessions and resolves the majority of queries before they reach a human agent. Supports Urdu and Arabic alongside English, with fallback handoff to live agents when needed.

WhatsApp Business API integration with end-to-end encryption
Web and mobile chat widgets with zero-code deployment
Context-aware conversations — remembers prior turns within a session
Seamless handoff to human agents with full conversation transcript

Omnichannel Orchestration

One AI layer connecting every customer touchpoint.

Voice, chat, IVR, WhatsApp — orchestrated through a single platform so customer context travels with them across channels. A caller who switches to WhatsApp mid-journey picks up exactly where they left off, without repeating themselves.

Unified customer profile across voice, chat, IVR, and messaging
Channel-agnostic journey design from a single workflow editor
Real-time event sync between touchpoints — no context loss on channel switch
Consistent tone and language handling across every channel

Agent Assist

Make every agent your fastest, most knowledgeable one.

Real-time AI suggestions surface the right answer during live calls and chats — pulling from your knowledge base, policy documents, and historical resolutions. Auto-summarisation drafts call notes before the agent hangs up.

Live suggestion panel — next-best-action and response drafts in real time
Automatic post-call summary and disposition tagging
Knowledge retrieval from your own documents and SOPs
Works in Urdu, Arabic, and English within the same session

Campaign & Outbound Automation

Proactive outreach at scale — at a fraction of the agent cost.

COD verification, payment reminders, appointment confirmations, loan follow-ups — Poocho AI handles high-volume outbound campaigns in Urdu and Arabic with personalised voice or message, full compliance logging, and real-time disposition tracking.

Scheduled and triggered outbound voice calls and WhatsApp messages
Dynamic personalisation — customer name, amount, date pulled from your CRM
Compliance-ready call recordings and disposition audit trail
Retry logic and channel fallback (voice → SMS → WhatsApp)

Integration & Domain AI Training

AI that knows your business as well as your best employee.

Connect Poocho AI to your CRM, core banking system, ERP, or ticketing platform — then fine-tune on your product catalogue, policy documents, and historical transcripts. The result is an AI that resolves enquiries your industry-generic bots can't touch.

Pre-built connectors for common CRMs, core banking, and ticketing platforms
REST API and webhook support for custom integrations
Fine-tuning on your documents, FAQs, SOPs, and call transcripts
Continuous learning from agent corrections and resolution outcomes

Ready to see it with your data?

We'll walk you through the platform with your own call flows, languages, and use case — no generic demo.