Appointment booking, post-discharge follow-up, lab-result delivery, prescription refills — Poocho AI handles the routine patient calls that occupy your receptionists, in Urdu, Arabic, and English, with HIPAA-ready architecture and a BAA on file.
Patient-facing call workloads AI can handle end-to-end, so your clinical staff can focus on care.
Book by specialty, consultant, or slot preference. Handles rescheduling and cancellations. Reduces no-show rate with smart reminders in the patient's language.
Outbound calls after discharge to check recovery, medication adherence, and red-flag symptoms — with clinical escalation when needed.
Securely deliver routine lab results with plain-language explanation. Abnormal results escalate to the ordering physician with patient context pre-loaded.
Symptom triage using your clinical protocols. Routes to telemedicine, OPD booking, ED, or immediate emergency services — with clinician oversight of thresholds.
Accept refill requests, verify patient identity, check prescription validity, and route to the pharmacist or physician per your refill policy.
Native Urdu, Arabic, and English — including low-literacy phrasing and regional dialects. Patients don't have to switch language mid-call.
Representative figures observed across healthcare deployments. The 30% triage time reduction is from an anonymised tertiary hospital network deployment. Actual outcomes depend on EHR integration scope, specialty mix, and the clinical protocols configured by your medical operations team.
Engineered for the clinical and regulatory realities of regional healthcare.
Healthcare compliance is not a product feature. It is a design requirement that was specified before the first line of code was written — because in healthcare, a non-compliant deployment is not a business problem, it is a patient-safety problem.
Hospital IT environments are complex — multiple vendors, legacy systems, and locally built platforms. Poocho AI is built to integrate with what you have, not require you to replace it.
Pre-built integration adapters connect to major EHR and hospital information systems using standard protocols including HL7 FHIR and HL7 v2.x. The integration layer handles real-time read operations — patient demographics, appointment slots, lab results, discharge summaries — and transactional writes — appointment booking and cancellation, referral logging, escalation case creation. For hospitals running locally built HIS platforms common across Pakistan, UAE, and KSA, the integration connects via custom REST APIs or direct database adapters. A typical EHR integration from scoping to go-live takes one to two weeks, with our healthcare integration team providing on-site support for the first live calls.
Poocho AI connects to your existing telephony infrastructure via SIP or WebRTC — no replacement of your PABX, call-centre platform, or agent soft-phone is required. Your existing patient-facing numbers remain unchanged. Escalations from the AI to your reception or clinical staff arrive with a pre-populated screen-pop containing the patient's identity, the conversation summary, the reason for escalation, and any clinical context gathered. Your clinical staff receive the call fully briefed — the patient does not need to repeat their information. Most hospital networks begin on a shadow routing arrangement: the AI handles a subset of inbound volume while the existing call flow stays live, before a full cutover once your operations team is satisfied with call quality.
For hospital networks operating telemedicine platforms — including regional platforms common in the UAE and KSA — Poocho AI can route eligible patient calls directly into a teleconsultation queue, with the patient's pre-collected symptom and identity data pre-loaded for the physician. Clinical decision support integrations surface relevant patient history to the escalating clinician from your EMR at the moment of handoff. Pharmacy management system integrations handle prescription refill verification against your formulary and patient medication history before routing the refill request to the dispensing pharmacist. Scheduling system integrations — whether your EMR's native scheduler or a standalone platform — receive appointment bookings, modifications, and cancellations in real time.
Before any integration touches patient data, our healthcare solutions engineer walks through your PHI data flows, EHR environment, and regulatory obligations — and maps a pilot scope that satisfies your CISO, your compliance team, and your medical director. No BAA required until you are ready to proceed.