Accessibility

Accessibility Statement

Last updated: April 26, 2026

We believe the tools that run critical customer conversations must be usable by every employee who needs them. This statement describes our current accessibility posture for the Poocho AI website and product, the standards we work against, and how to report issues.

Our commitment

Poocho AI aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard referenced by the European Accessibility Act, Section 508 of the US Rehabilitation Act, and most enterprise procurement requirements. We treat accessibility defects the same as functional defects in our product roadmap.

Measures we take

Semantic HTML landmarks (nav, main, footer) and heading hierarchy on every page.
Skip-to-content link and visible focus indicators on all interactive elements.
Color-contrast ratios meet WCAG AA for body text and UI components.
All meaningful images carry alt text; decorative images are marked aria-hidden.
Keyboard navigation for every interactive control; no keyboard traps.
Screen-reader announcements for live content (AI reasoning stream uses aria-live="polite").
Forms use associated labels, programmatic error messaging, and aria-invalid where relevant.
Respect for the prefers-reduced-motion media query — animations and autoplay content are disabled when requested.
Captions and transcripts for customer-facing demo videos (rolling).
Responsive layouts tested at 320–1920 px; text scales to 200% without loss of content.

Assistive technology tested

Regular manual and automated testing across:

VoiceOver on macOS / iOS
NVDA on Windows
TalkBack on Android
Keyboard-only navigation
Axe DevTools and Lighthouse accessibility audits on every pull request

Known limitations

We are transparent about the areas where we are still improving:

Right-to-left (RTL) Urdu and Arabic versions of the marketing site are in development. The dashboard product already supports RTL end-to-end.
Older demo videos may lack full captioning — these are being retrofitted.
Some third-party embeds (e.g. form widgets) inherit accessibility behavior from their vendors; we select vendors that publish current VPATs.

VPAT (Voluntary Product Accessibility Template)

A VPAT 2.4 document covering the Poocho AI product (dashboard, agent console, admin settings) is available for enterprise procurement. Request a copy at hello@poochoai.com.

Reporting accessibility issues

If you encounter a barrier using Poocho AI — on this website or in the product — please tell us. We will respond within 5 business days and target remediation within 30 days for WCAG AA defects.

Email: hello@poochoai.com
Postal: [Address — to be published when our company address is finalized]

Formal complaints

If we have not adequately addressed your concern, you may raise a formal complaint via your jurisdiction's accessibility regulator or the European Commission (for EEA-based users).

Changes to this statement

We review this statement quarterly. Material updates are reflected in the "Last updated" date at the top.